I am the Anhui Feixi stone silver village bank of a general business hall staff. In the past two years in the village bank, I have always maintained a good working condition, with a qualified village bank employees strict standards of their own requirements. Based on their own work, devote themselves to study business skills, so that they can contribute in the ordinary post youth, the cause of the Bank issued a light, a heat. In two years of work I have served as a cashier, business and other work! Familiar with the front desk business. Now the work of the past two years to do the following summary;
First, the basic work
Emphasis on theoretical study, consciously strengthen the relevant financial policies and laws and regulations of learning, to build a solid theoretical knowledge structure, and constantly improve their overall quality.
First of all, as a general front desk integrated business, I know as a business, not strong business theory support, can not provide customers with fast and efficient service, in order to comprehensively enhance their overall quality, I consciously use amateur Time, the system learned the relevant business knowledge, so that their business, the rules and regulations have a more comprehensive understanding of the daily counter for the customer business consulting can also give the correct feedback and reply.
In addition, in order to adapt to the needs of financial work in the new era, and enhance the systematic and continuous learning of the whole business, I earnestly study all kinds of financial knowledge and actively participate in the qualification of the banking association in a humble and prudent manner. Examination, the People's Bank of anti-counterfeit money for the job examination and the Bank's five teller examination. And focus on the work of secondary school for use, through the development of daily work, continue to accumulate work experience in the comprehensive business capacity, comprehensive analysis of capacity, coordination of service capabilities, language and other aspects of language skills, have greatly improved.
Second, the performance of job responsibilities.
As a front desk integrated business, I love their own work.
1, At work, I am able to be diligent, diligent, diligent, strictly implement the national financial policies, abide by the Bank's rules and regulations, and actively respond to the call of the Bank, and actively carry out the work within the scope of authorization . And in many of the details of the workflow would like to ideas, methods, in line with the relevant rules and regulations under the premise of simplifying the process, improve efficiency and better meet the work requirements.
In daily work, I always ask myself to seriously and meticulously to each work, in the specific business process, and strive to achieve the intentions, sincerity, confidence, patience, careful handling of every business, every customer reception.
"Customer satisfaction, business development" as the goal, devote themselves to study business skills, the flexibility of the financial policies and the spirit of the work, and establish a good window service dedicated image. In the busy work, I insist on doing a good job, "smiling service", patient and meticulous answers to customer questions, for two years there have been no personal reasons for the emergence of customer complaints or dissatisfaction
2, security management, enhance awareness of prevention.
In the past two years, I have been able to strictly follow the relevant requirements of the Bank's security and security, and act in strict accordance with the system. On duty during the time to keep vigilant, anti-theft anti-theft anti-riot plan and alarm calls, master, use a variety of prevention equipment. Check the circuit on time, the phone is normal, to prevent the device is in good condition, when abnormal circumstances can be handled on the spot to deal with the spot, can not take the initiative to report to the higher authorities and so on. Combined with their own work to strengthen the cash, vouchers, seal management, from the source to prevent the case. And constantly enhance the sense of security precautions, conscientiously implement the preventive measures, do the "security from my start, from the side to start small", to prevent micro-security, the security really fell to the real office.
3, ideological, and actively participate in political studies, abide by the rules of discipline, political requirements for progress, with high political consciousness, and actively to the party organizations.
4, life, and people are good, pay attention to develop their own team spirit and sense of collaboration, and constantly enhance their own value.I know that the individual's ability is limited. To promote the development of our business, we need all the colleagues to work together. In improving their own quality, I pay particular attention to the team spirit, unity of my colleagues, Want others to think, be anxious other people are anxious ", and actively create a solidarity and enterprising work atmosphere, effectively carry out the requirements of the Bank of the work.